ServiceNow’s New York release introduced a clustering feature allowing customers to run artificial intelligence algorithms on existing Request and Incident backlogs to identify opportunities to automate and streamline the resolution of repeating incidents and requests. RapDev’s team of ServiceNow DevOps engineers has built a library of reusable IntegrationHub Spokes and flow-designer workflows that can be leveraged to help you improve customer experience and accelerate the resolution of incidents and requests.
Avoid leveraging a low-cost option of outsourcing your backlog management by working with our team to automate your workflows one time, and realize better ROI and CSAT scores for customers across your organization.
Our team will conduct a one-time free of charge ITSM Artificial Intelligence Analysis of your ServiceNow Incident and Request tables to identify clusters of workloads that we can automate.
Leveraging the IntegrationHub spokes will allow you to:
Integrate with External tools and platforms
Instantly fulfill user requests
Reduce delays in ticket hand-offs and manual intervention
Automate your backlog instead of manually training users to address the tasks
Achieve quick wins with your top repetitive tasks
We’ve helped customers automate and orchestrate Catalog Items and Service Desk Incidents using IntegrationHub and REST API’s, to multiple systems including:
Ansible Playbook fulfillment
Terraform pipeline initiation and registration
Chef and Runbook executions
Citrix VDI Dynamic troubleshooting
Microsoft SCCM to deploy software
Outlook to automate Distribution List management
RSA & Okta to reset passwords
WSUS to automated patching
VMWare to auto start/restart VM’s
Let our team of automation experts help you realize the value of your ServiceNow investment today by reaching out to one of our specialized consultants to assist with identifying automation opportunities free of charge.
Looking to learn more about our solutions? Or just chat DevOps? We’d be happy to jump on a call and see how we can help you and your organization move faster.
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